Benefits :

• Company parties
• Opportunity for advancement
• Paid time off
• Bonus based on performance

Are you looking for a better opportunity - one that won’t cap your potential and that can provide a greater sense of purpose as you help others in their time of need?

We are seeking a Coordinator / Dispatcher to assist in supporting the growth and development of our plumbing team.

Our Vision :

To become Utah’s Preferred & Trusted service provider!

Our Core Values :

• Team Culture
• Extreme Ownership
• Relentless Customer Service
• Transparency
• Consistency
• Tools of Success for all Team Members
• Profitability to fuel Progress & Opportunity

We're a group of high-performing and committed individuals, unified as One Team in a common mission and vision that's deeper than just making a profit.

Interested to join our team? Read on to learn more about us and whether or not you could be a good fit to join us on our Mission to Heal Properties & Restore Lives!

Position Purpose :

The Coordinator / Dispatcher position provides fast and friendly client service to both internal and external clients. They manage day-to-day workflow efficiently while providing Relentless Customer Service to our clients and customers.

Additionally, the position supports general office duties including job file documentation, answering phones, contacting subs and vendors, etc.

Responsibilities include but are not limited to :

• Answer client / customer calls; provide responses and feedback to customers regarding service queries.
• Schedule jobs for technicians.
• Be the primary contact for field technicians / tradesmen calling in for assistance.
• Make outbound calls to clients / customers to schedule appointments.
• Manage client / customer concerns and work to resolve them efficiently and effectively.
• Enter and maintain customer / job data in our software system.
• Handle office tasks such as maintaining supplies, compiling data, creating customer thank-you notes, assisting with marketing / sales efforts, and general office admin duties as assigned.

Qualifications

• Minimum 1 years’ experience in Dispatch / Customer Service.
• ServiceTitan experience is preferred.
• Ability to satisfactorily resolve customer concerns.
• Competency of basic computer programs (Word, Excel, Outlook).
• Willingness to learn and adopt new technologies.
• Professional demeanor.
• Excellent verbal and written communication.
• Self-motivated with a sense of urgency to complete tasks.
• Ability to work gracefully under pressure in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Reliable, trustworthy and punctual.
• High School diploma or equivalent.

Compensation & Benefits :

• Competitive base pay
• Holiday pay 8 per year plus 1 floating
• Company-sponsored training and professional development
• Recognition, feedback and coaching to help you progress and succeed
• Be a part of something bigger than yourself - Serve your community in their time of need!
• Be a part of a winning team with a One Team’ mentality - We serve together!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

Last updated : 2024-04-25